Personalized Santa Couple Wooden Ornament – Custom Names & Year, Christmas Gift Keepsake

Here are some frequently asked questions.
We’re always happy to assist — if you need further help, please contact us at support@1lovebaby.com.

Q. How long will it take for my items to arrive?

Total delivery time depends on where your product ships from. We have both local and international warehouses.

• Order Processing Time: 1–3 business days (for all orders)

▶ If the item ships from our UK warehouse (local delivery):

• Shipping Time: 3–5 business days
• Total Delivery Time: 4–8 business days

▶ If the item ships from an international warehouse:

• Shipping Time: 5–10 business days
• Total Delivery Time: 6–13 business days

You can easily identify where your product ships from by checking the tag displayed above the product description.
If the tag says “UK Warehouse”, your order will ship locally within the United Kingdom for faster delivery.
If there is no tag, the item will ship from our International Warehouse.

Q. How long will it take to receive a tracking number?

You’ll receive your tracking number within 1–3 business days after your order has been processed.

Q. Where do you ship to?

We ship to most countries worldwide — including the United Kingdom, Europe, and the United States — except for locations where shipping services are unavailable.

Q. Is shipping really free?

Yes! We offer free UK shipping on all orders over £75.

Q. Which currency will I be charged in?

All orders placed from the UK are processed in GBP (£).
Prices may display in other currencies for browsing convenience, but checkout is completed in British Pounds.

Q. Will I receive an order confirmation?

Yes, you’ll receive a confirmation email immediately after placing your order.
If you don’t see it within 24 hours, please check your spam or junk folder.

Q. Who can I contact if I have an issue with my order?

Please email our support team at support@1lovebaby.com — we’ll be happy to assist you.

Q. What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, American Express, Discover — as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
You can also pay later using Shop Pay Installments, available in the UK, Canada, and the United States.

Q. Is checkout on your site secure?

Absolutely. Our checkout is protected by SSL encryption, ensuring your personal and payment details are completely safe and secure.

Q. Do you share customer information?

Never. Your privacy is important to us — we do not sell or share your personal data.
Your email is only used for order updates and exclusive promotions from 1LoveBaby.

Q. Will I need to pay customs or import fees?

Orders shipped from our UK Warehouse won’t incur customs fees.
However, if your order ships from an International Warehouse, import taxes or duties may apply depending on your country’s regulations.
These are the customer’s responsibility and are not included in our prices.

Thank you for shopping with 1LoveBaby — where every package is sent with love. 💖